Return & Warranty Policy
Thank you for shopping at LinLinLin Audio. We are committed to providing you with high-quality audio products and satisfactory service. If you are not completely satisfied with your purchase, please read the following return and warranty terms.
30-Day Return & Exchange Guarantee
Within 30 days of receiving the product, you may request a return or exchange (please contact customer service first).
The product must remain in its original condition: no physical damage, scratches, signs of disassembly or modification; all accessories, cables, manuals, and packaging must be complete.
For returns/exchanges caused by non-quality issues as well as quality issues, all incurred shipping costs (including return shipping and re-shipping for exchange) and other fees (e.g., customs duties, insurance) shall be borne by the buyer.
The original shipping fee (if any) is non-refundable.
Refunds will be processed via the original payment method. The time of arrival depends on the payment platform.
1-Year Free Repair
Within 1 year of receiving the product, if the product exhibits manufacturing or material defects not caused by human damage, it will be eligible for free repair (parts and labor are fully covered).
Round-trip shipping costs and all related expenses shall be borne by the buyer.
The following situations are not covered by the free warranty:
Human damage (e.g., dropping, liquid damage, unauthorized disassembly or repair, improper use).
Normal wear and tear, cosmetic aging, consumable parts (e.g., ear pads, batteries).
Inability to provide valid proof of purchase or missing product serial number.
For issues beyond 1 year or not covered by the warranty, we offer paid repair services (quoted separately).
Return / Exchange / Repair Process
Contact Customer Service First – Send an email to support@linlinlin-audio.com (or use the "Contact Us" page on our website), providing order number, product model, issue description, and clear photos/videos.
Obtain RMA Authorization – After review, customer service will provide you with an RMA number and return address. Packages sent without authorization may not be accepted.
Troubleshooting Assistance – For product usage issues, we will provide detailed troubleshooting steps (e.g., reset, firmware upgrade, connection adjustments). Many problems can be resolved quickly without a return or exchange, saving you time and shipping costs.
Pack and Ship Back Securely – Pack the product together with all accessories and original packaging properly, and clearly mark the RMA number on the outer carton. We do not accept collect shipments.
Processing Time – Inspection will be completed within 5–7 business days after receiving the return:
If eligible for return: Refund via original payment method (after deducting applicable shipping/fees).
If eligible for exchange: Replacement item will be shipped (buyer bears the reshipping cost).
If eligible for repair: After repair, the item will be shipped back (buyer bears the return shipping cost).
Shipping and Other Cost Explanation
Buyer bears the following costs, including but not limited to:
Return shipping cost to us.
Reshipping cost for an exchange.
Shipping cost to us for repair, and the return shipping cost after repair.
Customs duties, handling fees, storage fees, etc., for cross-border returns.
We recommend you use a traceable shipping service and purchase shipping insurance. Any loss or damage during transit is at the buyer's risk.
Exceptions
The following products are not eligible for return or exchange:
Physical damage caused by the customer, missing accessories, severely damaged packaging.
Custom or special-order products (e.g., engraved, modified).
Products beyond 30 days but within 1 year – repair only (no return/exchange).
If the product is Dead on Arrival (DOA) , please contact customer service within 7 days. We still follow the shipping cost rules above, but your case will be prioritized.
Contact Information
After‑sales email: support@linlinlin-audio.com
Business hours: Monday – Friday, 9:30 – 18:30 (UTC+8)
When contacting us, please provide: Order number + Product serial number + Clear video/photo of the issue
Tip: Before sending any product back, please contact customer service for troubleshooting guidance. Our technical team’s professional advice may solve the problem on the spot, saving you the trouble and cost of a return/exchange.